PICON Support

Email us
support@piconfamilys.com
We usually reply within 1–2 days. You can also write from Me › Contact us in the app.

Common questions

Delete my account — In the app, go to Me › Delete account and sign in again to confirm. It is deleted right away.
Cancel PICON Plus — iPhone Settings › your name › Subscriptions › PICON. Benefits continue until the end of the period you paid for.
Get a refund — Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
My subscription is missing — Tap Me › PICON Plus › Restore purchases.
The keyboard does not show up — Settings › General › Keyboard › Keyboards › Add New Keyboard › PICON, then turn on "Allow Full Access" to insert emoticons. The PICON keyboard never stores or sends what you type.
Report something offensive — Tap ⋯ › Report on the emoticon or comment. We review reports within 24 hours.